IMPORTANT INFORMATION - PLEASE READ
Please be aware that some Internet Service Providers (ISP's) are actively blocking all automated email we send out.
If you do not use a free email address, then we may not be able to respond to your request for help. We are not ignoring you; your ISP may be blocking the replies we send.
Spam - Junk Mail
Part of running a support email address is the tons of junk you regularly receive. This has forced us to block certain email addresses and domains from sending us email. We also actively report all spam email we receive directly to the originating ISP. We can do this even if you are using a forged email address!
Also, before requesting support, PLEASE go through our Support Knowledge Base first!
Many of the questions asked by our clients are already answered in there and it is most likely that you will find your question already answered in there. If you send us a question that is already covered in our Support Knowledge Base, then we will send you the link(s) to the articles in question.