When we introduced Multi Currency to our website, we thought this would be a great help to our overseas clients, but this turned out not to be so.
Ever since we introduced it, oud mailbox has been flooded with a barrage of questions from clients. The majority of questions comes from clients who cannot seem to understand that although our website works in multiple currencies; our payment gateway only works in South African Rand (ZAR). That means that it does not matter what currency you have selected; the final stage of the payment will be done in South African Rand (ZAR).
We even received questions from clients wanting to know why the product cost $18 USD on our website but now they are charged $250 USD on our payment gateway. Naturally it is not $250 USD, but R250 ZAR which is the equivalent to $18 USD.
Unfortunately, we are spending too much time explaining these and putting clients’ minds at ease. Having multiple currencies on our website has just become become a huge burden to carry and therefore not worth the trouble anymore.
We need to lighten the load on our shoulders and that is why we will stick with our base currency which is South African Rand (ZAR) for the future.
There are several currencies converting websites on Internet. We use OANDA which we have found to be one of the best. You are welcome to use this website to find out how much the South African Rand value of our packages is in your currency.